From exception to expectation

Anthony Klotz, an associate professor at the School of Management at University College London and a organizational psychologist, asserts, “There have always been people who want to get ahead by looking good at work.

“But those people were the exception rather than the rule 100 years ago, not least because their coworkers treated them poorly.

Employees on the production line who worked faster than the rest of the group were referred to as “rate busters” by The Hawthorne Studies, which looked at workers at a Chicago electrical plant from 1927 to 1932.