The internet and age of Covid-19 Which carries us to the present time. On social media platforms like Instagram, spandex-clad actors from VHS tapes have been replaced by fitness influencers who promote the same kinds of “lose weight fast” dietary supplements or exercise equipment as the fitness industry has always done. Currently, we mostly refer […]

A worrying bellwether According to Kassandra Martinchek, a research associate at the non-profit thinktank Urban Institute Center on Labor, Human Services, and Population in the United States, millennials’ previous experiences can serve as a guide for how Gen Z may fare in the future. According to Martinchek’s research, millennials entering the workforce during a recession […]

Immersive CX is the new way to win and keep customers According to Zendesk, Inc.’s most recent global Customer Experience (CX) Trends Report, immersive experiences are quickly becoming a key differentiator for brands in order to remain competitive and aid in retaining customers’ loyalty. 71% of customers surveyed worldwide are excited about experiences that are […]